TERMS AND CONDITIONS FOR PARKING AT PARKEASE PARKING LIMITED

• 1.1 All bookings can be made through online booking or via telephone or email. Online booking should be made at least 24 hours before your date of departure. If the time is less than 24 hours before the flight, then the booking can be made via telephone.
• 1.2 We make every effort to ensure that collection and deliveries of vehicles are made at the requested time. However we do not accept responsibility for delays caused by circumstances beyond our control such as traffic, congestion, delayed flights and security alerts. In busy periods, it could take up to two hours to return your vehicle.
• 1.3 Parkease Parking Ltd. reserves the right to refuse any booking made through the website or from our consolidators if the payment is declined or due to any other issues.
• 1.4 We reserve the right to cancel a booking at any point due to circumstances beyond our control or for any other issue.
• 1.5 Due to pandemic and local lockdown rules, normal service may be suspended depending on guidelines, and customers may need to pick and drop vehicles from our parking facility.

• 2.1 Increased duration of stay after the booking period ends is charged at £20 per day and must be paid before return of the vehicle. If unpaid, we reserve the right to hold or auction the vehicle after 6 months.
• 2.2 Full payment of booked service is due before commencement of service.
• 2.3 A charge of £20 will incur if the vehicle needs to be returned after midnight.
• 2.4 We are not liable for Heathrow drop-off or short-stay parking charges. The customer is responsible for any such charges and fines.
• 2.5 We reserve the right to charge £20 if the customer's flight is delayed over 2 hours.
• 2.6 Parkease Parking Ltd. is responsible for the website payment transaction.

• 3.1 A booking may be cancelled up to 72 hours before service date. A refund will be issued minus a £20 administration fee.
• 3.2 No refunds for cancellations or non-use of service within 72 hours of travel.
• 3.3 Customers shortening their stay once service begins must still pay for the whole service. Early arrival fee of £50 applies.
• 3.4 Amendments within 72 hours or during stay incur £20 per amendment. Amendments only accepted by phone/WhatsApp, not email.

• 4.1 Our insurance covers legal liabilities only.
• 4.2 Vehicles and contents are left at the owner's risk while parked. Insurance only covers vehicle movement.
• 4.3 Claims must be reported immediately at terminal upon return, with pictures taken before dropping off the vehicle. Complaint form required.
• 4.4 No liability for mechanical, electrical, structural failures or windscreen/glass damage.
• 4.5 We accept no liability unless caused by negligence of our employees.
• 4.6 Vehicle must comply with Road Traffic Act 1988. Customer is responsible for any liabilities caused by non-compliance.
• 4.7 No liability for faulty keys, fobs, or other keys left with us.
• 4.8 Charge applies for tyre inflation or changing punctured tyres.
• 4.9 Charge applies for jump-starting a flat battery. No liability for consequences.
• 4.10 If we need to pick you up due to mechanical failure, charges apply.
• 4.11 Customers must keep their spare key with them.
• 4.12 Vehicles may be parked up to 50 miles away in larger compounds without CCTV or in public facilities.
• 4.13 Repairs must be done only at our approved organisation.
• 4.14 Some bookings may be fulfilled by sister companies.
• 4.15 Lost keys will be handled by our locksmith.
• 4.16 If travelling without spare key, customer must provide it when needed.
• 4.17 If customer has no spare key, vehicle delivery costs are payable by customer.
• 4.18 All repairs must be done at our approved garage only.
• 4.19 Customer must pay an excess of up to £750 for repairs.
• 4.20 No courtesy cars or reimbursements for hired cars.
• 4.21 If no inspection is requested, customer waives condition liability. A £20 inspection report is available.
• 4.22 Claims require photos before drop-off and after pickup, along with written confirmation from driver.
• 4.23 Customer is responsible for tyre roadworthiness and resulting penalties.
• 4.24 We aim to return your vehicle within 30 minutes of your call, subject to conditions.

• 5.1 We do not accept legal responsibility for:
• 5.2 Loss/damage covered by customer insurance.
• 5.3 Indirect loss such as loss of earnings.
• 5.4 Natural damage while driving or parking.
• 5.5 Interior condition, including unplugged dash cams.
• 5.6 Delayed/missed flights resulting from our service.
• 5.7 Minor scratches/dents not easily identifiable.
• 5.8 Chips or broken glass.
• 5.9 Loss of valuables left inside vehicle.
• 5.10 Paintwork discolouration or scratches visible after wash.
• 5.11 Alloy or tyre damage.
• 5.12 Claims under £750 are not covered.
• 5.13 No liability for theft, fire, vandalism, or natural events.
• 5.14 Customers pay first £750 as excess on any claim.
• 5.15 Vehicle delivery times may vary under uncontrollable factors.

• 6.1 These conditions remain in force unless changed with written permission.
• 6.2 Concerns must follow our customer relations procedure.
• 6.3 Complaints must be made via email.
• 6.4 Response time is up to 14 working days.
• 6.5 All matters handled in writing. Incidents must be reported at the time of vehicle drop-off or pickup.

ULEZ Note

ULEZ applies across all London boroughs including Heathrow from 29 August 2023. Vehicles not meeting emission standards must pay £12.50. Customers must set up Auto Pay. Fines are the customer's responsibility.

Disclaimer

We run a discounted service, possible only under these set terms. Although we aim to provide quality service, accidents, delays, or lost keys may occur. All terms above will be applied in such circumstances.