Effective date: [Effective Date: 1 Sept 2025]

Welcome to Parkease Parking Limited ("we", "us", "our"). This Privacy Policy explains how we collect, use, disclose and protect personal information when you use our parking booking services, website and related services.

1. Information we collect

We collect information necessary to provide and improve our services. The main categories are:

• Contact & identity information: name, email address, phone number, postal address.
• Booking & travel details: booking date/time, terminal, flight number (if provided), pickup/drop-off instructions.
• Payment & billing information: billing address and payment transaction details. (We do not store full card details — see Payments section below.)
• Vehicle information: registration number, make/model, colour.
• Customer service & complaints: records of communications, complaint forms, evidence you provide (photos, documents).

2. How we collect information

• Directly from you when you make a booking, contact us, or create an account.

3. How we use your information (purposes & legal bases)

We process personal data for legitimate business purposes and to comply with legal obligations:

• To provide and manage bookings: confirm bookings, collect and return your vehicle, communicate booking updates (Performance of a contract).
• Payments: to process payments, refunds and prevent fraud (Contractual necessity / Legitimate interest).
• Customer service & complaints: investigate incidents, respond to queries and resolve disputes (Legitimate interest / Legal obligation).

4. Payments & financial data

We use third-party payment processors to handle payments. We do not store full card details on our servers. Payment providers process payment data under their own privacy policies. By making a payment you agree to the transfer of necessary payment information to our payment partner(s).

5. Sharing & disclosure of your data

We may share data with:

• Payment processors and banks to complete transactions.
• Service providers and partners who support our operations (e.g., vehicle storage partners, third-party fulfilment/sister companies, customer support platforms, IT providers).
• Law enforcement, regulators, or other authorities where required by law or to protect rights and safety.

We require third parties we share your data with to keep it secure and use it only for specified purposes.

6. Data retention

We retain personal data only as long as necessary for the purposes set out above, including to comply with legal obligations, resolve disputes and enforce agreements. Typical retention examples:

• Booking & payment records: [e.g. 6 years] for accounting and tax compliance.
• Customer service records: [e.g. 2 years] unless longer retention is required.

7. Security

We implement reasonable technical and organisational measures to protect personal data (access controls, encryption for data in transit, secure hosting). However no system is wholly secure; if a security incident occurs we will notify affected individuals and authorities where required by law.

8. International transfers

Some of our service providers may process data outside the UK. Where data is transferred internationally we will apply appropriate safeguards (e.g. adequacy decisions, standard contractual clauses) to protect your information.

9. Your rights

Depending on your jurisdiction, you may have rights including:

• Access: request a copy of personal data we hold about you.
• Correction: ask us to correct inaccurate or incomplete data.
• Erasure: request deletion of your data where we have no lawful reason to retain it.
• Restriction: request restriction of processing in certain circumstances.

To exercise any right, contact us (see below). We may need to verify your identity and respond within the timeframes required by applicable law (for example, within one month in many jurisdictions).

10. Children

Our services are not intended for children under 16. We do not knowingly collect data from children; if we become aware we will take steps to delete such data.

11. Third-party links & services

Our site may link to or integrate third-party services (payment processors, maps, analytics). These third parties have their own privacy policies and controls — we are not responsible for their practices.

12. Changes to this policy

We may update this Privacy Policy from time to time. We will publish changes on this page with an updated effective date.

13. Contact us

If you have questions or wish to exercise your rights, contact Us:

• Company: Parkease Parking Limited
• Email: parkeaseparking@gmail.com
• Phone: +44 7903 835808